FAQ
How is the price for market orders determined?
BitPro works to obtain the best execution available in the marketplace for our clients.
There is no set price for a market order. Best execution is a concept combining the
evaluation of multiple factors including opportunity to get a better price than what is
currently quoted, the speed of execution, size of trade, settlement period and the
likelihood the trade will be executed.
Are there trade minimums?
YES! Minimum trade amount is $1000.00 USD.
How do I open an account?
Click on 'Create Account' and Provide the information required of you on the Sign up
page.
Afterwards, you’ll be required to login to your dashboard and go through few steps to
fill out data
to verify identity and ensure compliance with Know Your Customer ("KYC") and
"AML" regulations, which are required of a financial institution. After account set-up
and compliance verification are complete, a notification will be sent through the your
mail that the account is successfully opened and will allow you to proceed to fund the
account and begin trading.
How do I recover my password?
Tap the “Forgot Password” link on the log-in page of the site/app and follow the
instructions
to reset your password. You must have access to the email address that is associated
with your BitPro account in order to reset your password.
Should I pass Identity verification to participate in the Affiliate Program?
You
can generate your personal referral link with an Intro account. However,
in order to manage and withdraw your earnings, you need at least
Identity level verification.
I want to talk to an customer assistant. How do I do that?
With our support tickets, We do our best to provide our customers with the best
peer-to-peer service experience they want to have; excellent and fast. Tap the button
right corner to start.
Are there withdrawal limits?
NO - Withdrawal limits
- You can totally decide to liquidate and make a clearance withdrawal to the least $0.
- withdrawal are processed as fast as deposits.